Evans, James R. <br/><br/>
Quality and performance excellence :  management, organization, strategy / 
James R. Evans. 
 - 6th ed. 
 - New Delhi :  Cengage Learning,  c 2012. 
 - xviii, 444 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>335  335 
<br/><br/><label>ISBN: </label>978-81-315-1728-4 81-315-1728-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management -- Textbooks. <br/> Total quality management -- Problems, exercises, etc.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.5 / E154